At Atelier du Bracelet Parisien, your satisfaction is our priority. You have 14 business days from the delivery date (date provided by the carrier) to return your order, for a refund or an exchange.
How do I request a return or exchange?
To start your request, log in to your customer area in a few clicks:
You can also contact us directly by e-mail: info@abp-paris.com
General return conditions
- Return shipping costs are entirely at the buyer's expense, except in case of an error on our part.
- The return must be sent via Colissimo tracking.
- The product must be returned in new condition, similar to when it was unboxed: unworn, with no stains or creases on the leather or lining.
- The order must be carefully packaged and include the order number.
- If the returned product shows signs of use, it will be sent back to the buyer at their expense.
- If you benefited from a promotional offer with a free item, it must be returned with the order.
Purchases made on www.abp-paris.com must be returned to our workshop. No exchange or refund is possible in our Parisian boutique for an online order.
Return address
ATELIER DU BRACELET PARISIEN / ABP CONCEPT
28 place du Marché Saint-Honoré
75001 Paris - France
For a refund
- Contact our team by email: info@abp-paris.com
- The refund is processed after receipt and validation of the product(s) concerned.
- Processing time: 48 to 72 hours.
- The refund will be made using the same payment method as used for the purchase.
In case of a full order return, ABP will refund the total amount of your purchase (excluding shipping costs, unless return shipping costs were covered by ABP).
For an exchange
- Contact our team by email: info@abp-paris.com
- Choose the desired model(s) for exchange and accept the return conditions.
- If the desired product is more expensive, you pay the difference via a payment link provided by our team. Otherwise, the overpayment will be refunded to you.
- Subject to availability, the exchange will be made within 72 hours of receipt of your return.
Custom-made straps and items: important note
A "custom-made" or "semi-custom" watch strap or leather good is not subject to refund, return, or exchange. It can only be exchanged for a credit note on our website, subject to validation by our team.
"Custom-made" or "semi-custom" refers to straps or leather goods whose technical characteristics (length, width, thickness, or any other characteristic) have been chosen by the buyer as an option. This includes straps from the "custom-made" section as well as straps from the "semi-custom" collection.
In case of a manufacturing error by our workshop, we undertake to reproduce the item within 20 days from the confirmation of production launch by our team.
