Terms and Conditions of Sale

1. Seller Identification

These General Terms and Conditions of Sale, hereinafter referred to as the "GTC," are offered by:

• Atelier du Bracelet Parisien
• Société par actions simplifiée (simplified joint-stock company) with a share capital of €6,000
• Registered office: 28 place du Marché Saint-Honoré, 75001 Paris, France
• SIREN: 411 871 544
• SIRET: 411 871 544 00002 8
• Registered with the Paris Trade and Companies Register
• Intracommunity VAT number: FR29 411871544
• Phone: +33 (0)1 42 86 13 52
• Email address: info@abp-paris.com

The company is represented by Guillaume Dromel, in his capacity as president.

The website www.abp-paris.com, hereinafter referred to as the "Site," is published by Atelier du Bracelet Parisien, hereinafter referred to as the "Seller."

2. Purpose and Scope

These GTC determine the rights and obligations of the Seller and any consumer, hereinafter referred to as the "Client," in the context of distance selling of products and services offered on the Site.

They also apply to orders placed remotely by email or WhatsApp when a Shopify payment link is sent to the Client.

These GTC specifically cover:

• Watch straps available in stock;
• Semi-custom straps;
• Custom-made or personalized straps;
• New or pre-owned watches;
• Watch accessories;
• Leather goods;
• Gift cards;
• Repair, overhaul, and after-sales services ordered remotely.

Offers intended for professionals may be subject to specific conditions. Professionals wishing to place an order or resell products must contact the Seller.

The applicable GTC are those in effect on the order date. The Seller may modify them for the future, without the new provisions applying retroactively to already concluded orders.

3. Acceptance of GTC

Before confirming their order, the Client declares:

• Having read these GTC;
• Having received the necessary information regarding the essential characteristics of the products or services;
• Having had the opportunity to check and correct the content of their order;
• Accepting these GTC without reservation.

The validation of the order by clicking the button labeled "Order with obligation to pay" or an equivalent phrase implies acceptance of the GTC and an obligation to pay the indicated price.

For orders placed by email or WhatsApp, acceptance results from the validation of the Shopify payment link after the Client has been informed of the essential characteristics of the order, the price, and these GTC.

The Seller recommends that the Client keep a copy of the GTC applicable on the day of their order.

4. Client Account

Creating a client account is not mandatory to place an order, unless otherwise indicated during the purchasing process.

The Client agrees to provide accurate, complete, and up-to-date information.

They are responsible for the confidentiality of their login credentials and must promptly inform the Seller in case of unauthorized use of their account.

The Seller may suspend an account in the event of fraud, attempted fraud, abusive use of the Site, or a breach of its security, subject to the Client's rights regarding already concluded orders.

The conditions for processing account data are detailed in the Site's Privacy Policy.

5. Products and Pre-Contractual Information

The essential characteristics of the products are presented on their respective product pages.

The Client must review them before placing their order and notably check:

• Dimensions;
• Width at the watch and at the buckle;
• Strap length;
• Material;
• Color;
• Buckle type;
• Attachment type;
• Compatibility with their watch;
• Personalization options;
• Any specific conditions indicated on the product page.

The Client may contact customer service before placing their order to obtain advice.

Photographs and visuals are presented with the utmost care. However, colors may vary depending on screens, lighting conditions, and settings used.

Leather and other natural materials may exhibit differences in grain, texture, shade, or pattern. These variations are inherent to the material and contribute to the product's unique character. They do not constitute a defect if they do not affect its conformity, durability, or normal use.

6. Compatibility and Measurements

The Client must check the product's compatibility with their watch and the accuracy of the dimensions indicated when ordering.

When the Client provides their own measurements, references, or dimensions, they are responsible for their accuracy.

This responsibility does not apply when an error results from incorrect information, measurements, or advice directly provided by the Seller.

In case of doubt, the Client is invited to provide before ordering:

• The exact brand and reference of the watch;
• The width measured between the lugs;
• The buckle width;
• The desired length;
• A photograph of the watch or the attachment system.

7. Specifics of Handmade Manufacturing

Handmade products may exhibit slight variations compared to the ordered dimensions.

Subject to the product's intended use and legal guarantees, the usual manufacturing tolerances are:

• Plus or minus 0.3 mm for width;
• Plus or minus 3 mm for strap length.

These tolerances cannot be invoked to consider a product as compliant if it cannot be installed, does not meet agreed essential specifications, or is unsuitable for its normally expected use.

8. Custom-made, Semi-custom, and Personalized Products

Custom-made or personalized products include, but are not limited to, products manufactured according to the Client's dimensions, material choices, colors, stitching, shapes, attachment systems, inscriptions, or other individual specifications.

The indicative manufacturing time is between two and six weeks, unless a different timeframe is announced before the order.

The Client may request a modification within a commercial period of 24 business hours following order validation.

However, modification is only possible if the manufacturing progress still allows it. Any requested modification may lead to a change in price or timeframe, subject to the Client's agreement.

After this period, or when manufacturing has started irreversibly, no modification can be guaranteed.

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for goods made to the consumer's specifications or clearly personalized.

This exclusion does not deprive the Client of legal guarantees when the product is defective, non-compliant, or differs from the validated specifications.

A dimension error attributable to information provided by the Client does not constitute a non-conformity on the part of the Seller.

9. Order Process

The Client selects the products or services they wish to order and accesses a summary showing, in particular:

• The selected products or services;
• Quantities;
• Selected options;
• Price;
• Delivery costs;
• Any applicable taxes;
• Total amount to pay.

Before payment, the Client can check and correct their order.

The order becomes final after:

• Acceptance of these GTC;
• Validation of the order with payment obligation;
• Payment authorization;
• The Seller sending an order confirmation.

The confirmation is sent to the email address provided by the Client.

The Seller may refuse or cancel an order for a legitimate reason, particularly in case of:

• Payment failure or refusal;
• Reasonable suspicion of fraud;
• Manifestly incorrect information;
• Abnormally high quantities for a consumer;
• Product unavailability;
• Previous dispute relating to an unpaid amount;
• Technical impossibility to manufacture the requested product.

In case of cancellation after payment, the sums concerned are refunded without undue delay.

10. Availability

Offers are valid within the limits of available stock or announced manufacturing capacities.

In case of unavailability noted after the order, the Seller informs the Client as soon as possible.

The Client can then choose, when possible:

• An equivalent product;
• A new timeframe;
• Cancellation and refund of the unavailable product.

In case of cancellation, the refund is made without undue delay using the payment method used for the order, unless the Client expressly agrees to another method.

11. Price

Prices are those displayed on the Site at the time of the order.

For deliveries within the European Union, prices are indicated inclusive of all taxes, unless otherwise specified.

Delivery costs and any other charges are presented before final validation of the order.

For deliveries outside the European Union, prices may be displayed excluding taxes depending on the destination and Site settings.

Customs duties, import taxes, administrative fees, or other charges payable in the destination country are the responsibility of the Client. They are not included in the price paid to the Seller, unless expressly stated otherwise.

The Client is invited to inquire with the competent authorities of their country before placing an order.

12. Promotions, Sales, and Outlet

Discounts apply during the announced period and within the limits of available stock.

For distance sales, discounted, reduced-price, or Outlet products remain subject to the legal right of withdrawal when they are neither custom-made nor clearly personalized.

Excluding the exercise of the legal right of withdrawal and the implementation of legal guarantees, Outlet products do not benefit from any additional commercial exchange, credit, or refund.

Custom-made or clearly personalized products remain excluded from the right of withdrawal, even if they benefit from a discount.

13. Payment

The price is payable in full at the time of order.

The payment methods actually available are displayed when placing the order and may include:

• Credit cards accepted by Shopify Payments;
• Apple Pay;
• Google Pay;
• Other methods offered in the Shopify payment interface.

Payment is processed using Shopify Payments and its partners.

Atelier du Bracelet Parisien does not retain the Client's full credit card data.

The Client guarantees that they are authorized to use the selected payment method.

The Seller may suspend the execution of the order in case of payment refusal, payment incident, or reasonable suspicion of fraud.

14. Gift Cards

Gift cards are valid for one year from their purchase or issuance date.

They can be used for eligible products and services offered by Atelier du Bracelet Parisien, within the limit of the available balance.

Unless otherwise provided by law, a gift card:

• Cannot be exchanged for cash;
• Cannot give rise to a cash refund;
• Cannot be replaced in case of loss or communication of its code to a third party, unless the Seller can prevent its use.

When a gift card is purchased remotely, the right of withdrawal can be exercised within the legal period as long as it has not been used, even partially.

15. Preparation and Manufacturing Times

For products available in stock, the usual shipping time is between two and five business days after order validation.

For custom-made, semi-custom, or personalized products, the indicative manufacturing time is between two and six weeks.

These times may be extended when a technical verification, Client validation, specific material, or special operation is necessary. The Client is informed as soon as possible.

Manufacturing or preparation time is added to the carrier's delivery time.

When a specific delivery date or deadline has been agreed upon, this information takes precedence over general indicative times.

16. Delivery

The Seller delivers to France, the European Union, and other countries offered during the order process.

Delivery is carried out notably by DHL or Colissimo, depending on the destination and the selected service.

Delivery costs and terms are indicated before order validation.

The Client must provide an accurate, complete, and accessible address. They must also provide the necessary information to the carrier.

In case of an incorrect address, extended absence, or failure to collect the package resulting in its return to the Seller, a new shipment may be charged to the Client.

This provision does not apply when the delivery failure is attributable to the Seller or the carrier.

The risk of loss or damage is transferred to the Client when they physically take possession of the product or when a third party designated by them takes possession of it.

When the Client chooses a carrier other than those offered by the Seller, the transfer of risks occurs upon delivery of the package to that carrier.

17. Late Delivery

In case of delay, the Client may ask the Seller to make the delivery within a reasonable additional period.

If the Seller fails to do so within this period, the Client may cancel the contract under the conditions provided by the Consumer Code.

The Client may immediately cancel the order when the Seller refuses to deliver or when the agreed date constituted an essential condition of the contract.

In case of valid cancellation due to non-delivery, the Seller refunds the sums paid within the legal deadlines.

18. Package Verification

Upon receipt, the Client is invited to check the condition of the package and products.

In case of a visibly damaged package, it is recommended to:

• Make precise reservations with the carrier;
• Keep the packaging;
• Take photographs;
• Promptly inform customer service.

The absence of reservations with the carrier does not deprive the Client of their legal guarantees against the Seller.

19. Right of Withdrawal

Subject to legal exclusions, the consumer Client has a period of 14 days to exercise their right of withdrawal without having to justify their decision.

For a sale of goods, this period runs from the receipt of the product by the Client or by a third party designated by them.

In case of separate delivery of several products from the same order, the period runs from the receipt of the last product.

For a distance service contract, the period runs from the conclusion of the contract.

The Client may exercise their right:

• By writing to info@abp-paris.com;
• By sending the form found at the end of these GTC;
• By any clear and unambiguous statement expressing their wish to withdraw.

The Client must be able to prove that they exercised their right within the applicable period.

20. Return After Withdrawal

After notifying their decision, the Client has 14 days to return the product to:

• Atelier du Bracelet Parisien
  Service retours
  30 place du Marché Saint-Honoré
  75001 Paris
  France

The direct return costs related to a change of mind are borne by the Client.

The Client must choose a shipping method appropriate to the nature and value of the product. They bear the risk of return until the package is received by the Seller.

The Client is invited to include their order number and contact details.

21. Condition of Returned Products

The Client may examine a product under the same conditions as those reasonably accepted in a store to establish its nature, characteristics, and proper functioning.

Their responsibility may be engaged in case of depreciation resulting from handling beyond what is necessary for this examination.

A product worn for an extended period, used under real conditions, or showing signs of wear may undergo significant depreciation, which could reduce the refunded amount, potentially up to its full value if the product can no longer be marketed.

Simply opening the packaging or performing a reasonable try-on does not automatically remove the right of withdrawal.

For a strap mounted on a watch, its condition will be examined upon receipt. Marks from the buckle, spring bars, lugs, persistent creases, scratches, or any other trace may be taken into account in evaluating its depreciation.

This rule does not limit the Client's rights when the product is non-compliant or defective.

22. Exclusions from the Right of Withdrawal

The right of withdrawal cannot be exercised for, among others:

• Custom-made straps;
• Semi-custom products manufactured to the Client's dimensions;
• Clearly personalized products;
• Products with an engraving or inscription requested by the Client;
• Products made in a particular combination of individually chosen materials, colors, stitching, or dimensions;
• Service contracts fully performed before the end of the withdrawal period, when their performance has begun with the Client's prior express agreement and acknowledgment of losing their right once the service has been fully performed;
• Other products or services falling under a legally provided exception.

The exclusion of withdrawal never deprives the Client of legal guarantees.

23. Refund

In the event of a valid withdrawal, the Seller shall refund the sums received, including initial standard delivery costs.

Additional costs resulting from the choice of a more expensive delivery method than the standard method offered will not be refunded.

The refund will be made no later than 14 days following the date on which the Seller is informed of the decision to withdraw.

The Seller may delay the refund until the product has been recovered or until proof of dispatch has been received, whichever event occurs first.

The refund will be made using the payment method used for the order, unless the Customer expressly agrees to another method and provided that this does not incur any costs.

24. Optional Commercial Exchanges

For eligible standard products returned in a resalable condition, the Customer may request an exchange instead of a refund.

Exchanges remain subject to the availability of the requested product.

Return costs are the responsibility of the Customer in the event of a change of mind.

Reshipping costs for the new product are also the responsibility of the Customer:

• €8.50 for reshipment within France;
• Between €20 and €50 for reshipment to another country, depending on the destination and carrier.

The exact amount will be communicated to the Customer before shipment.

A product that has been worn, used, or shows signs of use cannot be exchanged under the optional commercial exchange policy.

For a product merely mounted on a watch, an exchange may be offered after verification of its condition. This commercial option does not limit the legal right of withdrawal or legal guarantees.

Custom-made or personalized products cannot be exchanged due to a change of mind or a measurement error attributable to the Customer.

25. Pre-owned Watches

The condition, characteristics, any apparent defects, accessories, and overhaul operations of a pre-owned watch are specified on its product sheet or in the documents provided to the Customer.

In-store Purchase

Pre-owned watches purchased directly in-store cannot be returned or exchanged due to a simple change of mind, without prejudice to legal guarantees.

Distance Purchase

For a pre-owned watch purchased online, by email, or via WhatsApp, the consumer Customer benefits from the legal right of withdrawal within 14 days.

The watch must be returned with its accessories, case, documents, and any item delivered with it.

The Customer may be held responsible for any depreciation resulting from handling beyond that necessary to establish its nature, characteristics, and functioning.

Commercial Warranty

Overhauled pre-owned watches benefit from a one-year commercial warranty, without prejudice to legal guarantees.

Unless expressly stated on the product sheet or invoice, the commercial warranty does not cover water resistance.

This exclusion does not exempt the Seller from liability when a specific water resistance characteristic has been expressly promised at the time of sale.

The commercial warranty does not cover normal wear and tear, shocks, accidents, breakage, misuse, third-party intervention, or failure to follow maintenance advice.

26. Watch Repairs and After-Sales Service

All repairs are subject to a quote or prior information specifying the nature of the operations and their price.

Repairs and after-sales service interventions benefit from a one-year commercial warranty covering the operations actually performed and the parts replaced, without prejudice to the Customer's legal rights.

Unless expressly committed in writing, this warranty does not cover water resistance.

The warranty does not cover:

• A breakdown unrelated to the intervention performed;
• Normal wear and tear;
• A subsequent shock or accident;
  Misuse;
• A subsequent intervention performed by a third party;
• Failure to follow usage or maintenance advice.

For a repair ordered remotely, the Customer generally has 14 days from the conclusion of the contract to withdraw.

If the Customer expressly requests that the service begins before the expiry of this period and withdraws before its completion, they may be liable for the amount corresponding to the services already rendered.

The right of withdrawal does not disappear before the end of the period unless the service has been fully performed with the Customer's prior and express consent and after the Customer acknowledges the loss of their right once the service has been fully performed.

27. Legal Guarantee of Conformity

The consumer benefits from the legal guarantee of conformity under the conditions provided by articles L.217-3 et seq. of the Consumer Code.

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity.

During this period, they are only required to establish the existence of the defect and not the date of its appearance, subject to the specific rules applicable to second-hand goods.

For new goods, defects appearing within 24 months following delivery are presumed to have existed at that time, unless proven otherwise or incompatible with the nature of the goods or the defect.

For second-hand goods, this presumption applies during the first 12 months. The consumer can still take action for two years, but after the first 12 months, it is up to them to demonstrate that the defect existed at the time of delivery.

The consumer may request the repair or replacement of the goods, subject to the cost and feasibility conditions provided by law.

Compliance must be achieved at no cost to the consumer, without major inconvenience and within a period not exceeding 30 days following their request.

In cases provided for by law, the consumer may obtain a price reduction or termination of the contract.

The legal guarantee of conformity applies independently of any commercial warranty that may be granted.

28. Guarantee against Hidden Defects

The Customer also benefits from the guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code.

They can act within a period of two years from the discovery of the defect.

Under the conditions provided by law, the Customer can choose between:

• Termination of the sale and refund of the price;
• Retention of the product and a price reduction.
  

29. Wear and Maintenance of Straps

Leather is a natural material subject to wear and tear.

The lifespan of a strap depends notably on:

• Its frequency of use;
• Perspiration;
• Humidity;
• Climate;
• Friction;
  Its maintenance;
• How it is worn and stored.

To preserve a leather strap, it is particularly recommended:

• Not to immerse it in salt water, chlorinated water, hot water, or soapy water;
• To avoid prolonged exposure to humidity and ultraviolet rays;
• Not to wear it during sports or manual activities likely to cause excessive perspiration, shocks, or friction;
• To follow the maintenance advice provided by the Seller.
  

Leathers presented as water-resistant may benefit from enhanced protection, without being completely impervious to humidity, unless expressly stated otherwise.

Normal wear and tear or deterioration resulting from unsuitable use does not necessarily constitute a lack of conformity.

This provision does not limit the legal guarantees applicable in the event of a manufacturing defect or non-conformity.

30. Sensitivities and Allergies

The materials and linings used are carefully selected and comply with applicable regulatory requirements.

However, individual sensitivity or skin reactions can vary from person to person.

In case of irritation, the Customer must stop wearing the product and contact customer service.

No stipulation in these GTC allows the Seller to disclaim responsibility when it results from a product defect, a breach of a legal obligation, or insufficient information.

31. Liability

The Seller is responsible for the proper performance of the obligations arising from the contract.

However, its liability cannot be invoked when the non-performance or improper performance results from:

• A fault of the Customer;
• An unforeseeable and insurmountable act of a third party to the contract;
• A case of force majeure;
• Incorrect technical information or measurements communicated by the Customer, unless there is an error in the Seller's advice.

The limitations provided by these GTC do not apply when they would have the effect of depriving the consumer of their mandatory legal rights.

32. Force Majeure

Neither party can be held responsible for a delay or non-performance caused by an event meeting the conditions of force majeure as defined by French law.

The party concerned will inform the other party as soon as possible.

If the impediment becomes definitive, the contract may be terminated under the conditions provided by law.

33. Customer Service and Complaints

For any request, complaint, or implementation of a guarantee, the Customer may contact:

• Atelier du Bracelet Parisien
  Customer Service
  30 place du Marché Saint-Honoré
  75001 Paris
  France

Telephone: +33 (0)1 42 86 13 52
Email: info@abp-paris.com

To facilitate the processing of the request, the Customer is invited to indicate:

• Their order number;
• The product reference;
• A precise description of the problem;
• Photographs when useful.
  

34. Personal Data

Personal data collected within the framework of orders is processed in accordance with the Privacy Policy accessible on the Site.

The Privacy Policy notably presents:

• The categories of data collected;
• The purposes and legal bases of processing;
• The recipients;
• The retention periods;
• Any international transfers;
• The rights of the data subjects;
• The contact methods.

Any request relating to personal data can be addressed to info@abp-paris.com.

35. Intellectual Property

The Site, its texts, photographs, illustrations, graphics, logos, brands, models, and creations are protected by applicable intellectual property rights.

Unless legally authorized or with the prior written agreement of the Seller, any reproduction, adaptation, distribution, or total or partial exploitation is prohibited.

36. Proof and Archiving

Electronic validation, order confirmations, exchanges, and records kept under reasonable security conditions can be used as proof of transactions.

Invoices and contracts are archived on a reliable and durable medium for the applicable legal periods.

The Customer can receive their documents by email and, when this function is available, consult them from their account.

37. Consumer Mediation

In case of difficulty, the Customer must first send a written complaint to Atelier du Bracelet Parisien customer service to seek an amicable solution.

In the absence of a satisfactory solution, the consumer Customer may refer the matter free of charge to the consumer mediator to whom the Seller is affiliated.

The designated mediator is:

• Avenir Conso, formerly AME Conso
  197 boulevard Saint-Germain
  75007 Paris
  France

Website: www.avenir-conso.com

The request must notably:

• Be preceded by a written complaint to the Seller;
• Be submitted within a maximum period of one year following this complaint;
• Not be manifestly unfounded or abusive;
• Not have already been examined by another mediator or a court;
• Fall within the mediator's scope of competence.

Mediation is free for the consumer, excluding costs voluntarily incurred to be assisted, represented, or to obtain expert advice.

38. Applicable Law and Competent Jurisdiction

These GTC are governed by French law.

This choice does not deprive a consumer residing in another country of the more protective mandatory provisions they may benefit from under applicable law.

In the event of a dispute, the parties will first seek an amicable solution.

In the absence of an agreement, the consumer Customer may refer the matter to the competent court according to the applicable legal rules. No clause in these GTC imposes a jurisdiction different from that provided by law.

39. Partial Nullity

If any provision of these GTC is declared void, illegal, or unenforceable, the other provisions remain in force.

The provision concerned will be replaced, as far as possible, by a valid provision producing an equivalent effect in compliance with the regulations.

Withdrawal Form

This form must be completed and sent only if you wish to withdraw from an eligible order.

To the attention of:

Atelier du Bracelet Parisien
Returns Department
30 place du Marché Saint-Honoré
75001 Paris
France

Email: info@abp-paris.com

I hereby notify you of my withdrawal from the contract for the sale of the following goods or provision of the following service:

• Product or service concerned
• Order number
• Ordered on
• Received on
• Consumer's name
• Consumer's address
• Email address
• Date
• Consumer's signature, only if the form is sent on paper