Privacy Policy

Atelier du Bracelet Parisien places great importance on protecting your privacy and personal data.

This policy informs you about how we collect, use, store, and protect your data when you visit the website www.abp-paris.com, hereinafter referred to as the "Site," create an account, place an order, subscribe to our newsletter, post a review, or contact our customer service.

1. Data Controller

The data controller for the processing described in this policy is:

• Atelier du Bracelet Parisien
• Simplified joint stock company with capital of €6,000
• Registered office: 28 place du Marché Saint-Honoré, 75001 Paris, France
• SIREN: 411 871 544
• SIRET: 411 871 544 00002 8
  RCS Paris
• Intracommunity VAT: FR29 411871544
• Email address: info@abp-paris.com

2. Personal Data Collected

Depending on your use of the Site and the services requested, we may collect the following categories of data.

Identification and Contact Data

• First and last name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Country of residence.
  

Customer Account Data

• Account ID;
• Order history;
• Saved addresses;
• Preferences and information provided in the account.
  

Passwords are processed using security mechanisms implemented by our e-commerce platform. Atelier du Bracelet Parisien does not have access to your password in a directly readable form.

Order-Related Data

• Products ordered or customized;
• Order amount and date;
• Payment status;
• Delivery information;
• Returns, refunds, and complaints;
• Exchanges with customer service.
  

Payment Data

Payments are processed by Shopify Payments and its banking partners.

Atelier du Bracelet Parisien does not receive or store your complete credit card data. However, we may receive limited information necessary for transaction management, such as payment status, payment method used, the last digits of the card, or a transaction reference.

Data Communicated to Customer Service

When you contact us by email, form, or WhatsApp, we may process:

• The content of your request;
• Your contact details;
• The history of our exchanges;
• Photographs and documents you choose to send us;
• Information related to your watch, strap, or order.
  

We ask you not to send us documents or information unrelated to your request.

Review-Related Data

When you post a review, we may process:

• Your identity or pseudonym;
• Your email address;
• The rating given;
• Your comment and any photos posted;
• Information to verify that the review is related to a real experience or order.
  

Marketing Data

We may process:

• Your subscription or unsubscription to the newsletter;
• Proof and date of your consent, where required;
• Your commercial preferences;
• The opening of our communications and your interactions with the links they contain, subject to your choices and applicable rules;
• The history of communications sent.
  

Technical and Navigation Data

During your use of the Site, we may collect:

• Your IP address;
• The type of device and browser used;
• Your operating system;
• Pages viewed;
• Date and time of connection;
• Source of your visit;
• Your interactions with the Site;
• Identifiers associated with cookies or similar technologies;
• Information necessary to secure the Site and prevent fraudulent behavior.
  

3. Data Origin

Data is primarily collected:

• Directly from you when you create an account, order a product, post a review, subscribe to the newsletter, or contact our customer service;
  
• Automatically from your device, particularly through cookies and other trackers;
  
• From our service providers when necessary for payment processing, delivery, audience measurement, fraud prevention, or tracking a request.
  

4. Purposes and Legal Bases

We process your data only when we have a valid legal basis.

Creation and Management of Customer Account

Legal basis: performance of a contract or pre-contractual measures.

Management of Orders, Payments, and Deliveries

Legal basis: performance of a contract.

Customization and Manufacturing of Ordered Products

Legal basis: performance of a contract.

Management of Returns, Refunds, and Complaints

Legal bases: performance of a contract and compliance with our legal obligations.

Issuance and Retention of Invoices

Legal basis: compliance with our legal obligations.

Response to Customer Service Requests

Legal bases: performance of a contract, pre-contractual measures, or legitimate interest in responding to received requests.

Management of Customer Reviews

Legal basis: legitimate interest in collecting, verifying, and presenting customer feedback.

Sending Newsletters to Prospects

Legal basis: consent.

Sending Offers for Products Similar to Those Already Ordered

Legal basis: legitimate interest, within the limits allowed by regulations and with the possibility for you to object at any time.

Audience Measurement Requiring Trackers

Legal basis: consent.

Personalized Advertising and Campaign Measurement

Legal basis: consent.

Internal Statistics Not Requiring Consent

Legal basis: legitimate interest, when these statistics are performed under conditions allowed by regulations.

Site Security and Fraud Prevention

Legal basis: legitimate interest.

Management of Unpaid Bills and Disputes

Legal bases: legitimate interest and establishment, exercise, or defense of legal claims.

Response to Rights Exercise Requests

Legal basis: compliance with our legal obligations.

Cooperation with Authorized Authorities

Legal basis: compliance with our legal obligations.

When processing is based on our legitimate interest, we ensure that it does not disproportionately infringe upon your rights and freedoms.

5. Mandatory Nature of Information

Fields marked as mandatory are necessary to create an account, process an order, ensure delivery, or respond to your request.

If you do not provide this information, we may be unable to provide the requested service.

Information used solely for commercial prospecting is optional.

6. Commercial Prospecting and Newsletter

You can subscribe to our newsletter to receive information about Atelier du Bracelet Parisien, its products, collections, services, and events.

When consent is required, no commercial communication is sent to you without your prior agreement.

If you have already ordered from Atelier du Bracelet Parisien, we may present you with products or services similar to those you ordered, under the conditions provided by applicable regulations.

You can unsubscribe at any time:

• By using the unsubscribe link in each communication;
• By writing to us at info@abp-paris.com.
  

The withdrawal of your consent does not affect the legality of processing carried out before this withdrawal.

7. Data Recipients

Within the limits of their responsibilities and only when necessary, your data may be accessible to:

• Authorized members of Atelier du Bracelet Parisien;
• Shopify, for hosting and operating the online store;
• Shopify Payments and banking service providers involved in payments;
• Klaviyo, for managing newsletters and commercial communications;
• Gorgias, for managing customer service;
• WhatsApp, when you choose to contact us via this method;
• Avis Garantis, for collecting, verifying, and publishing reviews;
• DHL and Colissimo, for shipping and tracking orders;
• Google Analytics and Google Ads, subject to your cookie choices;
• Meta, particularly through the Meta Pixel, subject to your cookie choices;
• Our technical, accounting, legal, and IT service providers;
• Administrations, courts, or authorized authorities when required by law.
  

Our service providers can only use the data entrusted to them for the services provided and in accordance with their contractual and legal obligations.

Atelier du Bracelet Parisien does not sell your personal data.

8. Data Transfers Outside the European Economic Area

Some of our service providers or their own subcontractors may process data from countries outside the European Economic Area.

When such transfers occur, they are based on one of the mechanisms recognized by applicable regulations, including:

• An adequacy decision from the European Commission;
• The protection framework applicable to transfers between the European Union and the United States, when the relevant recipient is validly certified;
• Standard contractual clauses approved by the European Commission;
• Any other appropriate safeguards provided by the General Data Protection Regulation.
  

You can contact us at info@abp-paris.com for more information on the safeguards applicable to a particular transfer.

9. Data Retention Periods

We retain your data only for the period necessary for the purpose for which it was collected. It may then be archived for the applicable legal retention periods.

Customer Account

Account data is retained during its use, then deleted after three years of inactivity, subject to our legal obligations.

Orders

Data necessary for the execution of an order is retained during the contractual relationship, then archived for the applicable statute of limitations periods.

Invoices and Accounting Documents

Invoices and accounting documents are retained for ten years from the end of the relevant fiscal year.

Prospect Data

Data used for prospecting purposes is retained for three years from its collection or the last active contact with the data subject.

Data of Former Customers Used for Commercial Purposes

This data is retained for three years from the end of the commercial relationship.

Requests to Customer Service

Exchanges are retained during the processing of the request, then up to three years after its closure, unless longer retention is necessary due to a dispute or legal obligation.

Customer Reviews

Data related to reviews is retained during their publication, then for the period necessary for managing a dispute or proving their authenticity.

Proof of Consent or Objection

Information allowing proof of your consent, withdrawal, or objection is retained for the period necessary to comply with our obligations.

Unpaid Bills and Disputes

Data is retained for the duration of the procedure, then until the expiration of available remedies or applicable statutes of limitations.

Connection and Security Data

This data is retained for the period necessary to secure the Site and prevent incidents, subject to applicable legal obligations.

Cookies

Your cookie choices are generally retained for six months.

Data collected through cookies is retained for the duration indicated in the cookie management tool, within the limits allowed by regulations.

Certain data may be retained longer when a legal obligation requires us to do so or when it is necessary for the establishment, exercise, or defense of legal claims.

10. Data Security

Atelier du Bracelet Parisien implements appropriate technical and organizational measures to protect your data against:

• Unauthorized access;
• Loss;
• Alteration;
• Disclosure;
• Accidental or unlawful destruction.
  

Access to data is limited to individuals who need it for the performance of their duties.

Despite the precautions implemented, no computer system or Internet transmission can guarantee absolute security.

11. Your Rights

Depending on the nature of the processing and within the limits provided by regulations, you can exercise:

• A right of access to your data;
• A right to rectification;
• A right to erasure;
• A right to restriction of processing;
• A right to object;
• A right to data portability;
• A right to withdraw your consent at any time;
• A right not to be subject to a decision based solely on automated processing producing legal effects or significantly affecting you;
• A right to define directives concerning the fate of your data after your death.
  

You can object at any time and without having to provide a reason to the use of your data for commercial prospecting purposes.

To exercise your rights, you can contact us:

By mail:

• Atelier du Bracelet Parisien
  28 place du Marché Saint-Honoré
  75001 Paris
  France

By email:

• info@abp-paris.com

Your request must allow us to identify you and understand the right you wish to exercise.

Proof of identity may be requested only when we have reasonable doubt about your identity.

We generally respond within one month of receiving your request. This period may be extended by two months when the request is complex or when we receive a large number of requests. You will then be informed.

12. Complaint to the CNIL

If you believe, after contacting us, that your rights are not being respected, you can file a complaint with:

• Commission nationale de l’informatique et des libertés – CNIL
  3 place de Fontenoy
  TSA 80715
  75334 Paris Cedex 07
  France

Website: www.cnil.fr

13. Cookies and Other Trackers

What is a cookie?

A cookie is a file or identifier that may be stored or read on your device when you visit a website.

Some cookies are strictly necessary for the operation of the Site. Others allow us to measure its audience, improve our services, personalize content, or measure the effectiveness of our advertising campaigns.

Strictly Necessary Cookies

These cookies notably enable:

• Shopping cart functionality;
• Session memorization;
• Customer account login;
• Site security;
• Order and payment processing;
• Memorization of your cookie choices.
  

These cookies generally cannot be disabled when they are essential for the requested service.

Audience Measurement Cookies

Subject to your choices, Google Analytics may be used to understand how the Site is visited and improve its operation.

Certain audience measurement devices may be exempt from consent when they strictly comply with the conditions set by regulations. Otherwise, they are only activated after your agreement.

Advertising Cookies

Subject to your consent, Google Ads and the Meta Pixel may be used to:

• Measure the effectiveness of our advertising campaigns;
• Understand actions performed after an advertisement is displayed;
• Limit or adapt the dissemination of advertisements;
• Create advertising audiences.
  

Cookies Related to Third-Party Services

Certain services integrated into the Site may place or read trackers when used, subject to your choices and applicable rules.

Consent Collection

During your first visit, our cookie management tool allows you to:

• Accept all;
• Refuse all;
• Customize your choices.
  

Refusing cookies must be as simple as accepting them.

Non-essential cookies are not placed before your consent. Closing the banner, your silence, or simply continuing to browse does not constitute consent.

Modify or Withdraw Your Choices

You can modify or withdraw your consent at any time using the "Manage my cookies" link or button accessible on the Site.

The withdrawal of your consent does not affect the legality of processing already carried out before this withdrawal.

14. Social Networks and WhatsApp

When you interact with Atelier du Bracelet Parisien on a social network or via WhatsApp, the service concerned also processes certain data in accordance with its own privacy policy.

We recommend that you do not communicate sensitive data, banking information, or identification documents through these channels.

Information necessary for managing your request or order may be recorded in our internal customer service tools.

15. Customer Reviews

We may request a review after an order through Verified Reviews.

Submitting a review is optional. Reviews may be checked to verify their authenticity, prevent abuse, and comply with applicable publication rules.

Before attaching a photograph to a review, please ensure that it does not reveal unnecessary personal data and that you have the necessary rights to its content.

16. Third-party data

If you provide us with the contact details of another person, particularly for delivery or a gift, you must ensure that you are authorized to provide us with this information.

We will only use this data to perform the requested service.

17. Minors' data

The Site and its commercial services are not specifically intended for minors.

A minor must not provide us with data or place an order without the authorization of their legal guardian when required.

18. Changes to the privacy policy

We may modify this policy to reflect legal, regulatory, technical, or service developments.

The last update date is indicated at the top of this page.

In the event of a significant change, appropriate information may be displayed on the Site or sent to the persons concerned.